Frequently Asked Questions

All my prints are produced to the highest archival standards on superior wide format paper.

The paper of choice is Hahnemühle “Cotton Rag Smooth” which is 100% cotton, 305gsm, eco-friendly and of the highest quality museum-grade with a matte finish.

The inks are Lucia giclée fine-art pigment inks with an ultra-wide colour gamut giving beautiful strong colours and deep blacks.

Each print is only produced once when ordered ensuring there’s no excess lying around or printed unnecessarily.

All of my prints are printed by a professional photo lab in Sydney, Australia. Once printed it will be carefully rolled in tissue paper and mailed in a secure mailing tube to your designated address.

As all of my prints come unframed we recommend not opening or taking your print out of the tube but leaving that for the framer to handle so as not to damage or dirty your print prior to framing.

The A-size of the print refers to the overall paper size. The dimensions of the paper on which the images are printed are as follows:

Paper size for all prints

A3            297 x 420 mm            (11.7 x 16.5 inches)

A2            420 x 594 mm            (16.5 x 23.4 inches)

A1            594 x 841 mm           (23.4 x 33.11 inches)

Each print will have a 2cm white border to enable framing. The actual print size is 2cm less than the paper size.

Custom print sizes can be discussed on request.

All of my prints are rolled in tissue paper packaged in a secure mailing tube to avoid any damage in transit.

Domestic: Please allow 2-3 days processing time on all orders and up to one week for printing and mailing. We aim to have your print to you within two weeks or order placement but generally we are able to deliver to you faster than this.

We offer a flat rate of $20.00 standard shipping Australia wide.

International:  All international orders will be sent by air with tracking. Please be aware that there may be some delays due to COVID-19 affecting some deliveries. We will keep you updated throughout the delivery process.

We offer a flat rate of $50.00 AUD shipping worldwide.

Please choose carefully. As all of our prints are custom made-to-order we are unable to offer refunds or exchanges for change of mind or incorrect decisions. Please ask us any questions prior to placing your order.

We take special care in packaging all of our prints in tissue paper and sending these in a cardboard mailing tube to ensure safe transit from our studio to you. In the unfortunate circumstance that an item arrives to you damaged or incorrect, please notify us immediately with photos of both the packaging and print. Once reviewed we will help in arranging a replacement for you.

We will offer a refund or store credit if your print is delivered to you appearing vastly different from how we describe in the listing on our website according to the Australian Consumer & Competition Act requirements.

Please email the relevant photo(s) to sue.astor-smith@live.com.au immediately after receiving any damaged or incorrect prints so that we are able to resolve the issue for you as soon as possible.

All returns (due only to damage or incorrect item sent to you) that we have authorised as a return will have a pre-paid returns label sent so that the item can be returned to us.

Please note: if your return does not meet our Returns Policy it will be returned to you and you will be liable for the return postage cost. This includes any goods returned to us without pre-authorisation and return approval.

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